Privacy Policy – Twilight Designs 3D

Last updated: 17-04-2025

At Twilight Designs 3D, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our webshop and make a purchase.

1. Who We Are

Twilight Designs 3D
Albertkanaalstraat 25a/bus 2
3511 Kuringen, Belgium
VAT: BE0784 646 757
Email: clement@e-solutions.systems

2. What Data We Collect

We collect the following types of personal data:

Identity and Contact Information: Name, billing and delivery addresses, phone number, email address.
Order Information: Items purchased, payment details (through secure third-party processors), and shipping preferences.
Technical Information: IP address, browser type and version, time zone setting, device type, and usage data (via cookies).
Communication Records: Any correspondence with us, including emails and messages via our contact form.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders
To communicate with you regarding your purchase or customer service inquiries
To comply with legal obligations (e.g., tax laws)
To personalize your shopping experience
To detect fraud or misuse of our webshop

We do not use your data for unsolicited marketing unless you have given us explicit consent.

4. Legal Basis for Processing

Our legal grounds for processing your data include:

Contractual necessity: To fulfill the purchase agreement with you.
Legal compliance: Retaining records for tax and business purposes.
Legitimate interest: To improve our webshop and services.
Consent: For optional features like newsletter subscriptions (if applicable).

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party services for the following reasons:

Payment Providers: For secure processing of payments (e.g., PayPal, Bancontact, credit/debit card processors).
Shipping Carriers: For delivery of your order.
IT and Hosting Providers: For maintaining our webshop infrastructure.
Legal Authorities: If required to comply with applicable laws and regulations.

All third parties are GDPR-compliant and only process data as instructed by us.

6. International Data Transfers

If any of your data is transferred outside the European Economic Area (EEA), we ensure it is protected with appropriate safeguards, such as EU Standard Contractual Clauses or services certified under the EU-U.S. Data Privacy Framework (if applicable).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and tax requirements.

Purchase records: Retained for 7 years as per Belgian accounting laws.
Communication: Retained for up to 2 years for customer service follow-ups.

8. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Correct or update your data
Request deletion of your data
Object to or restrict processing
Receive a copy of your data (data portability)
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at clement@e-solutions.systems.

9. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

HTTPS encryption for secure browsing
Firewalls and access controls
Secure payment gateways

10. Cookies

We use cookies to:

Ensure proper functionality of the webshop
Analyze traffic and user behavior (via tools like Google Analytics)
Remember your preferences

You can manage your cookie preferences through your browser settings. A cookie banner is shown on your first visit to obtain consent where required.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our webshop after updates implies acceptance.